Why Virtual Agents?
Power Virtual Agents frees up time and can take actions for both employees and customers by answering common questions available in FAQs on internal and external-facing websites. If the bot cannot answer a question, it can easily hand-off the request to a live-agent. Power Virtual Agents enables your employees to answer questions in a quick and personalized manner while increasing employee productivity, saving your company time and money.
Build bots quickly and easily
Make, test, and publish powerful bots faster than ever using automation, AI, and using a collaborative, low-code graphical interface—with no training required.
Deploy across channels and languages
Engage with customers and employees in multiple languages across websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.
Improve your bots over time
Automatically track critical KPIs and identify future bot topics, plus let self-learning AI with natural language processing continuously improve your bots.
Amplify the value of your bots
Easily incorporate bots into existing business processes using Power Virtual Agents features included with other Microsoft products. Plus, make your bots work harder by using existing functionality from other Microsoft products and services.
Take your first steps into a larger world.
Power Virtual Agents give everyone the opportunity to build conversational bots to engage with customers and employees and quickly respond to their needs. Build a chatbot without requiring any technical expertise and share through a variety of channels, such as websites, Facebook and Microsoft Teams.
Build powerful end-to-end business solutions by connecting Power Virtual Agents across Microsoft Power Platform—and to Microsoft 365, Dynamics 365, Azure, and hundreds of other apps—to drive innovation across your entire organisation.
Strong on its own. Together even better.
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